Frequently Asked Questions

Have a question about North Carolina's Play At The Pump? Check below to see if we've answered them below. If not, please feel free to contact us via the methods below!

Questions:

You can register and have quick and easy access to view your quick pick numbers and prizes won. You can also setup jackpot notifications for the games being offered and receive them by email, text or both.
You will receive a text link to a page with the numbers that were Quick Picked for you. Also, if you win, a text message will be sent notifying you of a win. For all prizes under $600, your winnings will automatically be deposited into the account associated with the debit card you used to purchase the play. In most cases the winnings will show up in your account within 48 hours after the drawing (not counting weekends or banking holidays). If registered, at any time you can also go to www.ncelonthego.com and click on "My Plays, once logged in, to view both your Quick Pick numbers and your winnings.
If you provided your cell phone number, you will receive a text with a link to your numbers. You can also call toll free 855-777-6808 for further assistance. If the pump did not print a receipt you can always go inside and ask the clerk to print you a receipt. If registered, at any time you can also go to www.ncelonthego.com and click on "My Plays, once logged in, to view both your Quick Pick numbers and your winnings.
No problem. Your receipt has no cash value and cannot be used to claim a prize. Your numbers are stored in a secure database for the game you played. All winnings under $600 are automatically deposited into the account associated with your debit card, usually within 48 hours. Go to www.ncelonthego.com. Once registered, you can review account activity.
The $1 is a fee associated with the services provided. This is a flat fee. It does not change with the number of tickets purchased. This fee is not charged by the North Carolina Education Lottery, but rather a third-party vendor.
If you provided your cell phone number at the time of purchase you will receive a text notifying you that you won. If you didn’t provide your cell phone number you can simply go to ncelonthego.com after registering and click on "My Plays" to view confirmation of all winnings, including confirmation that your debit card has been credited with your winnings under $600 into your account. All deposits of winnings also will appear on your bank statement.
No. All lottery sales at the pump are final and cannot be cancelled. Prior to completing the purchase at the gas pump, the player is provided multiple options to end the transaction before completing the purchase.
Yes. Players will be limited to purchases of $70 per week (7 day rolling period). This limit is per debit card.
Yes. Odds for all games are exactly the same regardless of how tickets are purchased.
For all draw games, you have 180 days from the date of the drawing to claim your prize. Click Here to Learn How to Claim.
Call toll free 1-855-777-6808 and a service representative will assist you.
No. Lottery purchases at the pump are Quick Pick only.
Yes. The primary purpose at the pump is fuel; therefore it is necessary.
Cash 5, Powerball, and Mega Millions are available for purchase.
Yes. Players can purchase 5, 10, or 20 Quick Picks when playing Cash 5 or Mega Millions. If playing Powerball, players can choose 3, 5 or 10 Quick Picks. All plays are for the next available draw.
No. Even though players will receive a receipt, Play At The Pump is "ticketless". All transactions are recorded and stored in a secure database, and matched with the players' payment card. Players should keep their receipts, however, if they choose not to receive their numbers by text message or are registered at ncelonthego.com.

More Questions?

Contacts

Play At The Pump Questions
P: (855) 777-6808
E: info@linq3.com

Pump Owner Questions
P: (855) 777-6808
E: info@linq3.com

Other North Carolina Education Lottery Questions
P: (877) 962-7529
E: playerinfo@lotterync.net
Business Hours
  • Monday-Friday: 8am to 5:30pm